Policy

• Orders can be placed through our official channels only: website, verified social media pages, or authorized partner platforms.

• Once an order is confirmed, it cannot be modified or canceled after 6 hours.

• TyLora reserves the right to cancel any suspicious or incomplete order.

 

• We accept bKash, Nagad, bank transfers, and cash on delivery (where available).

• For pre-orders and custom items, advance payment is mandatory.

• Invoices will be issued electronically after confirmation of payment.

 

• We deliver all over Bangladesh, including both urban and remote areas.

• Inside Dhaka: 2–3 working days

Outside Dhaka: 3–4 working days

• Free delivery is available for eligible products and locations (based on ongoing offers).

• TyLora is not responsible for delays caused by courier services or natural disruptions.

 

• Products can be exchanged within 7 days of receiving them, only if:

• The item is damaged, defective, or incorrect.

• Product must be unused, unwashed, and in its original packaging.

• Return shipping charges must be covered by the customer unless the error is ours.

 

• Refunds are issued only when:

• The product is out of stock after payment.

• A return is accepted and refund is approved by our team.

• Refunds are processed within 2 working days via bKash or bank transfer.

 

• All products sold by TyLora are 100% original, produced or curated by our in-house or verified partner teams.

• We do not resell or outsource from unknown suppliers.

 

• We protect your personal information (name, contact, address) and never share it with third parties.

• Email addresses shared for updates or newsletters will only be used for TyLora communications.

 

• Discounts and voucher codes are only applicable once per user, unless otherwise mentioned.

• TyLora reserves the right to discontinue or change offers without prior notice.

 

• For any dispute, customers are requested to first contact our Customer Support Team via email or phone.

• We aim to resolve all issues fairly and promptly.

 

• TyLora reserves the right to modify these policies at any time to better serve our customers and operations.

• Changes will be updated on our website and platforms.